anthem blue cross los angeles phone number

Anthem blue cross los angeles phone number

Have questions or need help?

We want you to understand your benefits and receive the best possible care. Our Customer Care team is here to help.

Call us

Need to talk with a nurse?

Call our toll-free 24/7 NurseLine
1-800-224-0336 (TTY 711)
Get answers to your medical questions anytime, day or night.

Have questions about your benefits?

Call the Customer Care Center:

Medi-Cal members

Outside L.A. County, call 1-800-407-4627 (TTY 711)
In L.A. County, call 1-888-285-7801 (TTY 711)
Monday through Friday from 7 a.m. to 7 p.m.

MRMIP members

Call 1-877-687-0549 (TTY 711)
Monday through Friday from 8:30 a.m. to 5 p.m.

Our reps are here to help with:

Changing your primary care provider
Getting your member ID card
Getting member handbooks
Understanding your benefits
Finding a provider near you
Free translation services

Need help with enrollment or renewal?

Call Anthem Enrollment Support
1-800-227-3238 (TTY 711)

COVID-19 information

Anthem Blue Cross (Anthem) is closely monitoring COVID-19 developments and what it means for our customers and healthcare provider partners.

Vaccine Resources

Vaccination is important in fighting against infectious diseases. Keep patients healthy and safe by becoming familiar with the tools and strategies useful in protecting yourself and patients against contagious illnesses.

California Advancing and Innovating Medi-Cal (CalAIM)

Blue Cross (Anthem) to implement the California Advancing and Innovating Medi-Cal (CalAIM) program.

Receive email from Anthem Blue Cross (Anthem)

Anthem sends provider bulletins, policy change notifications, educational opportunities and other provider updates via email. Use the Provider Maintenance Form to update your email.

Availity access

The Availity Portal offers health care professionals free access to real-time information and instant responses in a consistent format regardless of the payer.

At Availity, you can:

Request authorizations

Submit claims

Confirm eligibility

Don’t have an Availity account?

Provider news

The latest articles and announcements on Anthem’s policies, processes, updates to Clinical Guidelines, state and federal regulatory changes, and more:

Featured resources

Pharmacy information

Search for up-to-date drug information, including hundreds of brand-name and generic medications.

Maternal child program

We offer a proactive case management program for expectant mothers and their newborns. The New Baby, New LifeSM program provides one-on-one case management support, educational materials, and care coordination for women at the highest risk.

Behavioral health providers

We work collaboratively with hospitals, group practices, independent behavioral health care providers, community, government agencies, human service districts and other resources. This enables Anthem to meet the needs of members with mental health and substance use disorders as well as those with intellectual and developmental disabilities.

Provider tools & resources

Log in to Availity
Learn about Availity
Prior Authorization Lookup Tool
Prior Authorization Requirements
Claims Overview
Reimbursement Policies
Provider Manuals, Policies & Guidelines
Referrals
Forms
Provider Training Academy
Pharmacy Information
Provider News & Announcements

Interested in becoming a provider in the Anthem network?

We look forward to working with you to provide quality services to our members.

Interested in Cal MediConnect or becoming an Anthem Blue Cross member?

For information on Anthem Blue Cross Cal MediConnect Plan and other Cal MediConnect options for your health care, call the Department of Health Care Services at 1-800-430-4263 (TTY: 711), or visit the Health Care Options website.

Need help in other languages?

If you need help understanding what's on this site or if you need information in another language, large print, braille or audio, please call 1-855-817-5785 (TTY: 711).

Already a member and need help with something?

Call Member Services at
1-855-817-5785 (TTY: 711) Monday through Friday from 8 a.m. to 8 p.m. The call is free.

H6229_22_3001706_U CMS Accepted 12/29/2021 Page Last Updated on 01/01/2022

How do I contact Anthem Blue Cross California?

Care Management support is available 24/7 through Anthem Blue Cross Cal MediConnect Plan Customer Care at 1-855-817-5786.

How do I talk to a human at Anthem?

Members, log in to find information specific to your plan or start a Live Chat. Log in to your Anthem account to discuss your questions with a live representative. Find answers to questions regarding benefits, claims, prescriptions and more.

Is Anthem the same as Blue Cross in California?

In California Anthem Blue Cross is the trade name of Blue Cross of California. Anthem Blue Cross and Anthem Blue Cross Life and Health Insurance Company are independent licensees of the Blue Cross Association.

Is Anthem Blue Cross the same as LA Care?

Anthem is a registered trademark of Anthem Insurance Companies, Inc. Blue Cross of California is contracted with L.A. Care Health Plan to provide Medi-Cal Managed Care services in Los Angeles County.