Questions About Your Benefits?Call the SSC Contact Center at 5-2000 from the Ann Arbor campus, (734) 615-2000 locally, or (866) 647-7657 toll free, Monday through Friday from 8 a.m. to 5 p.m. Show
LimitationsThe University of Michigan in its sole discretion may modify, amend, or terminate the benefits provided with respect to any individual receiving benefits, including active employees, retirees, and their dependents. Although the university has elected to provide these benefits this year, no individual has a vested right to any of the benefits provided. Nothing in these materials gives any individual the right to continued benefits beyond the time the university modifies, amends, or terminates the benefit. Anyone seeking or accepting any of the benefits provided will be deemed to have accepted the terms of the benefits programs and the university's right to modify, amend, or terminate them. Every effort has been made to ensure the accuracy of the benefits information in this site. However, if any provision on the benefits plans is unclear or ambiguous, the Benefits Office reserves the right to interpret the plan and resolve the problem. If any inconsistency exists between this site and the written plans or contracts, the actual provisions of each benefit plan will govern. General Inquiries313-225-9000 Blue Cross Blue Shield of Michigan Field Service Mental Health/Substance Use Disorder Precertification800-342-5891
Care Management ProgramsAsthma Chronic Obstructive Pulmonary Disease If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.
If you're a provider who needs to contact us about one of our Blue Cross Blue Shield of Michigan, Blue Care Network or our Medicare products, start here. Find the right contact I need to contact about TTY users: To reach any number listed here, dial 711. Blue Cross Blue Shield of MichiganBehavioral healthBehavioral health services for Blue Cross Blue Shield of Michigan are managed by New Directions.® Medicare Plus BlueSM PPO services are managed by Medicare Plus Blue Behavioral Health. Our automated interactive voice response system provides claims, benefit and cost-share information. If you need more information, you can transfer to a customer service representative during business hours. Physicians and professionals: 1-800-344-8525 Customer service is available 8 a.m. to noon and 1 p.m. to 5 p.m. Monday through Friday. The automated system is available anytime. Blue Cross Blue Shield of Michigan1-800-762-2382 New DirectionsUse New Directions' WebPass tool. Federal Employees Program1- 800-342-5891 UAW Trust Retiree Medical Benefits Trust1-877-228-3912 Medicare Plus BlueSM PPOYou'll need to use e-referral for Medicare Plus Blue authorization requests. 1-888-803-4960 Fax: 1-866-315-0442 Mailing address for medical records for authorizationsCare Management--Mail Code C355 ClaimsLog in to secured provider portalGet fast, easy access to everything you need when you log in to the secured provider portal. Don't have a secured provider portal account yet? Providers who don't have an account can mail a claim to one of the
following:
UB-04 claims Federal Employee Program claims Blue Cross Complete claims Log in to secured provider portalGet fast, easy access to everything you need when you log in to the secured provider portal. If you don't have an account yet, you can check claims for BCBSM patients with our automated system. It can also send you a copy of your claim's status. Just keep in mind you'll need to go through the prompts before you're
connected to someone. Note: It can take up to 30 days for a claim to be processed. If you call before 30 days, we may not be able to check your claim through our automated phone system. Physicians and professionals: 1-800-344-8525 When you call:
Federal Employee Program providers and facilities: 1-800-482-3600 Log in to secured provider portalGet fast, easy access to everything you need when you log in to the secured provider portal. You can use our automated system to reach a representative to discuss your claim's outcome. Just keep in mind you'll need to go through the prompts before you're connected to someone. Physicians and professionals: 1-800-344-8525 When you call:
Federal Employee Program providers and facilities: 1-800-482-3600 Electronic Data InterchangeFraudTo report fraud, waste or abuse, call our hotline: 1-844-786-7392 Medicare fraud hotline1-888-650-8136 Blue Cross Complete of Michigan fraud hotline1-855-232-7640 Hospital Pay for PerformancePharmacy servicesClinical pharmacy help desk1-800-437-3803
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