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General Inquiries
313-225-9000
Blue Cross Blue Shield of Michigan
600 Lafayette East
Detroit, MI 48226-9942
Mail Code 1112
Field Service
500 Renaissance Center
Detroit, MI 48243
Mail Code 517D
Mental Health/Substance Use Disorder Precertification
800-342-5891
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If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.
DETROIT – With less than two weeks left to enroll in health coverage and avoid a $325 or 2% of household income penalty in 2015, Blue Cross Blue Shield of Michigan is extending its hours the final weekend of enrollment to help
consumers get covered. Starting Friday, Feb. 13, Blue Cross Health Plan Advisors will be available to enroll consumers directly beginning at 8 a.m., and will remain available until 12 midnight each day, ending at midnight on Feb. 15 when the open enrollment period ends. "In the days leading into the end of the enrollment period last year, phone calls spiked tremendously, with more than 30,000 calls coming in on March 31, 2014, the last day of enrollment," said Rick Notter, director
for individual business at Blue Cross. "We've experienced level, robust volumes throughout the 2015 period, but expect many have waited until now to enroll. We're here and prepared to stay on the phone as long as it takes to help consumers enroll in the right plan." Over the course of the two and a half month enrollment period, consumer phone calls lasted an average of 16 minutes and questions largely centered on
rate changes and understanding differences in metal levels and benefits. The Health Insurance Marketplace will close on Feb. 15, and consumers will have to wait until fall 2015 to enroll in 2016 coverage, effective Jan. 1 of that year, unless
there is a qualifying event. Here are the top five things consumers should know: During 2015 open enrollment, Blue Cross is continuing to offer its products to residents of all 83 Michigan counties – something only Blue Cross did during
2014 open enrollment. Both Blue Cross and Blue Care Network offer plans at the Gold, Silver, Bronze and Catastrophic levels. Blue Cross also offers a product at the Platinum level. Price points across Blue Cross' 41-product portfolio options include some of the lowest cost options across the state. Federal subsidies continue to help eligible people lower these costs. Last year, 87 percent of those who selected a plan through the Marketplace received financial assistance. To explore 2015
health plan options, consumers can visit bcbsm.com/myblue. About Blue Cross Blue Shield of Michigan
Blue Cross Blue Shield of Michigan and Blue Care Network of Michigan are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association. For more company information, visit bcbsm.com and MiBluesPerspectives.com.
About Blue Cross Blue Shield Association
The Blue Cross and Blue Shield Association is a national federation of 34 independent, community-based and locally operated Blue Cross and Blue Shield companies that collectively provide health care coverage for one in three Americans.
The Blue Cross Blue Shield Association is an association of 35 independent, locally operated Blue Cross and/or Blue Shield companies.