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Our commitment to your online banking security Online banking fraud can happen to anyone. But to us, you aren’t just anyone. If something goes wrong, we’ll work with you to get back on track—so you have more time for everyday life.  HOW YOU CAN PROTECT YOUR ACCOUNT Fend off banking fraud before it starts Secure login Real-time alerts Enhanced transactions FEATURES THAT HELP FIGHT FRAUDCard Lock/UnlockThink someone has your debit card? Switch it to “Off” in the mobile app. Fraud ReportingClick on a transaction online and follow the “Report a Problem” link. $0 Fraud LiabilityYou're not responsible for unauthorized charges if your card is stolen. Get real help from If you think your account has been compromised, call us immediately. We’ll help you submit a claim and guide you through the process to set things right. To report a lost or stolen debit card, or to dispute a transaction, call 1-800-655-2265. (Automated services are available 24 hours a day, 7 days a week. Customer Service Bankers are available Sunday-Saturday 8 a.m.-11 p.m. EST.) WHAT OUR CUSTOMERS ARE SAYING“Fraud protection, reliable bank for 10 years, good customer service, helpful, proactive.” Emma A., Baton Rouge, Louisiana “A person made an unauthorized charge with my debit card…I received a text message that alerted me to the fraud…I was so thankful.” Orissia G., Loganville, Georgia “Fraud protection, reliable bank for 10 years, good customer service, helpful, proactive.” Emma A., Baton Rouge, Louisiana “A person made an unauthorized charge with my debit card…I received a text message that alerted me to the fraud…I was so thankful.” Orissia G., Loganville, Georgia FREQUENTLY ASKED QUESTIONSDoes Capital One have fraud protection? Yes. Your contactless Capital One Debit Mastercard® comes with $0 Fraud Liability, so you won’t be responsible for unauthorized purchases if your debit card is lost or stolen. Make sure you report debit card fraud for protection as soon as you notice an unauthorized transaction on your account. How do I secure my Capital One account? You can help keep your Capital One account secure through smartphone features such as facial recognition, fingerprint ID, real-time alerts, Debit Card Lock/Unlock and more. Simply sign in to your Capital One account to explore your security options. Is it safe to use Capital One bank accounts? As a Capital One customer, you get a wide range of fraud protection features to help you bank online with confidence—including real-time alerts, debit card protection and more. You can also call us and get real help from real people if you think your account has been compromised:
Article | February 7, 2019 | 4 min read
Article | January 28, 2019 | 3 min read How do you report credit card fraud?How to report credit card fraud. Contact your card issuer via the phone number on the back of the card or the issuer website's live-agent chat.. Tell the customer service representative that you think you were the victim of fraud. ... . Ask for your account(s) to be suspended or closed.. What to do if there is an unauthorized charge on credit card?What should I do if there are unauthorized charges on my credit card account? Contact your bank right away. To limit your liability, it is important to notify the bank promptly upon discovering any unauthorized charge(s). You may notify the bank in person, by telephone, or in writing.
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Capital one credit card fraud department phone number
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