Frigidaire french door refrigerator ice maker not working

Top critical review

1.0 out of 5 starsBeware...... This is not the fridge for you!

Reviewed in the United States 🇺🇸 on May 6, 2014

I purchased this Fridge in January, 2014, even after I read the reviews which were not good. I thought, really how bad can this be.... This really needs to come with a Buyer Beware sticker.

For some reason I thought the warranty of this unit was for 2 years, it is not only 1. We went 9 Months with out the water line hitched up. It worked great and I loved it. Finally we decided that the reason why we went with an in door ice machine and water dispenser was to use it. So we finally hitched it up. That was the worst mistake we could have made. It started making Ice just fine and was fine for the 1st 3-4 months. I went to one day to place ice in a glass and pushed the button to have the ice dispensed. It made noise but then didn't work. When we tried to pull out the tray that keeps the ice, it wouldn't move. After forcing it and trying to get it dispense the ice, we were finally able to pull the tray out. Low and behold to ice maker that was above it fell down into the ice and auger. Once we pressed to button to get ice, it jammed and that was why we had an issue with pulling out the tray. I called tech support, who was nice enough to sell me an extended service plan even though I was out of that window ($326 for 3 years) and they dispatched the local repair guy. He came out and ordered and installed a new ice maker (valued at $400). Problem solved, right.....

WRONG!

After the new ice machine was installed it worked great for another few months. One day, it started to make noise from the fan inside. I couldn't figure out what was wrong with it, and called for service. The same repair person came back out to look at it, and found that it was freezing up inside. He rescheduled to come back out, with help to tip the fridge and check the drain line for blockage. He came out, snaked down through the drain line and didn't find anything. 2 weeks later, I had the same noise. Called back and rescheduled another appointment. This time it became progressively louder until it just shut down. We thought yay, no more noise. Everything was froze up and it wouldn't make ice anymore. Not a problem we have enough ice right now, at least the noise had stopped. Well, no noise, no cooling so everything that was froze up melted. Right out the door and onto my carpeted rug! Dumped the Ice to prevent more water from running out. 3 Days later, it started making ice again. So here is the cycle we are in now... 3-4 days of making ice, Starts to get noisy on day 4, noise will progressively get louder day 5,6 & 7. On day 8 it'll shut down, and defrost on day 9, 10, 11. Day 12 the ice machine will kick back on and it will repeat the process.

Can you say fed up!

I have contacted tech support numerous times. The local repair man doesn't know what is wrong with it, and has washed his hands with it. So tech tried to get someone else to come "fix" it. They were supposed to come this morning. I got the call and was talking with the guy, to only find out they do not service anything another company has "fixed". They were the only ones left to do the work.

I have made a complaint to Frigidaire. They have now decided to replace the Fridge. I have informed them, I do not want another Fridge, just my money back.

I am DONE with this aggravation!

So, Unless you want a big Headache and a Fridge that makes noise and doesn't make or keep Ice half the time. Save your Money. This Fridge is not worth the Price tag for something that doesn't work.

We are now looking to purchase a New Fridge, and guess what....

It will not be a Frigidaire!

Question: Frigidaire Top Ice Maker Not Working?

Frigidaire french door refrigerator ice maker not working

July 19, 2018

Frigidaire french door refrigerator ice maker not working
I have a Frigidaire Professional fridge and the top ice maker does not make ice while the bottom one in my freezer works. Any ideas on why this would be happening? The water pressure is fine.

Answers

Frigidaire french door refrigerator ice maker not working

Judy
Gold Post Medal for All Time! 677 Posts

July 19, 20180 found this helpful

One of the water lines may be clogged.

Frigidaire french door refrigerator ice maker not working

Pghgirl40
Bronze Feedback Medal for All Time! 196 Feedbacks

July 20, 20180 found this helpful

Once I do all of my troubleshooting things and it won't work, I go for the big guns and call the company. They usually can give me info that works the first time...or tell me if it needs a pro.

I do this because I learned the hard way that sometimes if you do to much with appliances (fridges, washers and dryers are THE WORST) you end up with a way worse problem than you started and double the bill. So my two cents to help is call the company:

www.frigidaire.com/.../

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16 More Questions

Ask a QuestionHere are the questions asked by community members. Read on to see the answers provided by the ThriftyFun community or ask a new question.

Question: Frigidaire Ice Maker Stopped Working After Changing Filter?

Frigidaire french door refrigerator ice maker not working

July 10, 2019

Why did the ice maker stop working after changing the water filter on a 3 door Frigidaire refrigerator? There is no water or ice feature on the door.


Answers

Frigidaire french door refrigerator ice maker not working

Judy
Gold Post Medal for All Time! 677 Posts

July 10, 20190 found this helpful

Either the filter is defective or it was installed incorrectly.

Frigidaire french door refrigerator ice maker not working

July 11, 20190 found this helpful

Our ice maker stopped working because it was frozen up. We removed it (check youtube--it's usually pretty easy) and set it outside until it completely thawed out. When we put it back it worked fine.

A few years later, we repeated the process, and when it didn't fix it a 3rd time, we bought a new one on ebay for less than $50.

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Question: Frigidaire Ice Maker Not Making Ice?

My ice maker quit making ice. Water is dispensing in front. I replaced the dual water inlet valve. Water is dispensing in front, but still no water in ice maker tray. Manually it makes ice. Why isn't it getting water in the tray? Do I need to replace the micro switch (inlet switch)?

By Dona O.

Answers

Anonymous

November 15, 20120 found this helpful

Any luck getting the ice tray to fill? I have same problem and am planning to replace the solenoid valve that you mentioned replacing - to see if it helps send water to the ice tray; The tray arms aren't spinning either to try to spit out whatever would be in the tray ( once ice forms there if I can get water to go there.

I may have to replace the ice maker tray mechanism also - any thoughts?

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Question: Frigidaire Ice Maker Not Getting Power?

Frigidaire french door refrigerator ice maker not working

May 2, 2010

I have a Frigidaire ice maker model #M1 SA8868 . It is getting no power on main black wire where should I look? Any help would be appreciated, thanks.

By joeroo from Holiday, FL

Answers

Frigidaire french door refrigerator ice maker not working

August 24, 20110 found this helpful

The schematic for the unit is probably in a package in the back or bottom of the fridge. If you are relatively handy, you can follow it to end your problem. Of course you should be sure the connections are tight. It may be just that simple.

I installed my icemaker myself and aside from locating the wiring harness, it all came together perfectly. Frigidaire was a little less than helpful in procuring the harness, but I managed to find it on ebay.

The unit is working fine and yours probably will too. Recheck the installation. Good luck.

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Question: Frigidaire Ice Maker Not Working?

Frigidaire french door refrigerator ice maker not working

January 8, 2016

I have a Frigidaire side by side. I replaced the filter, I replaced the icemaker, I checked the water hose from pump to icemaker all clear, but there is still no ice. Any suggestions?

Thanks.

Answers

Frigidaire french door refrigerator ice maker not working

Judy
Gold Post Medal for All Time! 677 Posts

October 1, 20170 found this helpful

Make sure the freezer temperature is around zero degrees Fahrenheit. If the refrigerator is operating at the proper temperature, the icemaker or water valve could be defective.

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Question: Frigidaire Not Making Ice or Dispensing Water?

I have a side by side Frigidaire that is about 2 months out of warranty...go figure. I first noticed the water was slowing down and then a few days later I noticed the ice tray was almost empty, but the arm was down to make ice. I checked the water line into the back of the fridge and it had good flow. The filter change indicator never came on, but I changed the filter anyway. I have an under sink RO system so the filter should not need changing anyway. Any ideas?

By Burney

Answers

Frigidaire french door refrigerator ice maker not working

December 9, 20130 found this helpful

Need to check inside freezer where water comes into the ice maker. Sometimes they clog up. May pick up a used ice maker and see if it will work.

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Question: New Ice Maker Not Working?

Frigidaire french door refrigerator ice maker not working

August 21, 2011

I just turned on my newly installed ice maker (Frigidaire Gallery), but there was only a short sound of water entering the unit. Do I have to purge the line or something? The unit is getting power and I did observe the fingers slowly rotating. Curious.

By Iceman from Greencastle, PA

Answers

Frigidaire french door refrigerator ice maker not working

Marjorie
Silver Feedback Medal for All Time! 290 Feedbacks

August 21, 20110 found this helpful

Common sense would tell me that if you hired someone to install it, you should contact them about the problem since it is under a warranty. Now if you did the installation yourself call a professional and ask their opinion of what the problem is.

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Question: Frigidaire Water Dispenser Works Ice Maker Does Not?

I have a Frigidaire refrigerator, frs23fcdq0. The ice maker makes no ice. The water dispenser shoots water, but no ice. Sometimes it will make a batch, but the ice cubes are half the normal size.

By fcruz

Answers

Frigidaire french door refrigerator ice maker not working

Lewissan
Bronze Feedback Medal for All Time! 141 Feedbacks

September 24, 20120 found this helpful

It could be that your water line is frozen. I have had this happen when either my freezer or refrigerator is too packed. It will thaw out eventually, although slowly, if you unpack it a bit (assuming that's the problem).

Or you can try transferring everything to coolers and turn the fridge off for a day to allow the water tubes to thaw out.

I have also heard you can move the fridge away from the wall and heat the tubes up with a hair dryer to try to get the water running freely.

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Question: Frigidaire Ice Maker Not Working?

Frigidaire french door refrigerator ice maker not working

April 11, 2011

My ice maker is not working; someone said it could be called "water snot". It is a Frigidaire. This just started a week ago. It was making ice, but not full cubes, just partial.

By steve from Baltimore, MD

Answers

Frigidaire french door refrigerator ice maker not working

August 24, 20110 found this helpful

Hey Steve, my icemaker did a similar thing after I installed it. I didn't have time to mess with it right then, but when I got back to it, the bin was full. I think it had something to do with the water line. They can be finicky when first installed, but seem to work themselves out. In any case it is working great now, and were building igloos in PA. Unless a component failed, yours will probably start working fine. Don't sweat it. Just give it a little time. The ice fairy will hook you up. Good luck with it. Iceman

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How do you reset a Frigidaire ice maker?

The reset button on a Frigidaire ice maker is usually located behind the control panel. To access it, you will need to remove the control panel. Once you have removed the control panel, you should be able to see the reset button. Press and hold it for 5 seconds to reset the ice maker.

How do I reset my French door ice maker?

Unplug the machine and wait 10 seconds. Plug the machine back in and press the ON button. You should see a blue light appear, letting you know that the machine has been reset.

How do I force my Frigidaire ice maker to cycle?

Once the power is off, unplug the power cord from the outlet. Wait a few minutes, and then you may plug the ice maker back in. Then, you can press the power button again turn the ice maker back on. Once you turn the ice maker back on, you have successfully done a hard reset.

Why is my ice maker not working but water does?

If the water pressure is sufficient, use a multimeter to check for power to the water inlet valve. If the water inlet valve has sufficient pressure and is getting power, but the ice maker won't fill with water to make ice, replace the water inlet valve. One component of the ice maker assembly might be defective.