As you read the reader comments at the end of any FreeGovernmentCellPhones.net article, you realize that many customers are unhappy with the Lifeline Assistance provider. Many of them are so unhappy that their most important question is, “How to I switch from one free government cell phone company to another?” Show
Keep in mind that there are a lot of reasons free government cell phone customers may want or need to switch service providers. Many of those customers are completely satisfied with their current provider, but need to switch because they moved to a service area not covered by their current Lifeline Assistance company. Others want to switch because they’ve found another service provider that offers more free minutes and texts. No matter why you want to switch service providers, there are some simple steps you must follow in order to stay on the right side of the law and make sure your free government cell phone service isn’t interrupted. If you want to switch from one company to anotherAssurance Wireless, the second largest company competing in the free government cell phone arena, answers the question very simply and clearly on its website:
Anything else I need to know about switching companies?Yes, indeed, there is. The LifeLine Assistance program is national in scope, and although each state has slightly different rules and regulations, the switching process is the same no matter where you live. In case you didn’t see this series of comments on our California page, it’s worth repeating here because it addresses the issue of timing. That is, how often are you allowed to switch carriers.
We responded like this:
FreeGovernmentCellPhones.net is the gold standard, the most widely-read website covering the Lifeline Assistance program. If you click around our site, you’ll see lots of comments left by agents representing the cell phone companies. One reader, who identified himself (or herself) as a Lifeline distributor added this helpful comment:
As with so many other areas of endeavor, California is the leader in the Lifeline Assistance program. The state was late to the game, but leapfrogged past the other 49 states by offering Lifeline customers unlimited talk and unlimited text. So we visited the California Lifeline website to see if it could shed any more light on the subject of switching from one company to another. Sure enough, it did:
How to sign up with a new free government cell phone company if you were de-enrolled for having more than one account.So far we’ve been discussing how to switch your account from one free government cell phone company to another. A closely related question we’re often asked is, “I just got busted for having more than one free government cell phone account. How do I cancel one of them?” Yes, the government is actively searching or individuals who have more than one free government cell phone account. The USAC, the organization that governs the Lifeline Assistance program, is currently cross-checking enrollment lists of every company that participates in the program. Please take our word for it: If you have more than one phone, you will eventually be caught up in the government crackdown. When that happens you will receive a letter. Here’s how the USAC website describes what happens next:
Our advice? Be proactive. If you have more than one account — whether innocently or due to fraud — get the extra account or accounts cancelled immediately. It doesn’t matter if one person has more than one account or if multiple people in one household have single accounts, you will eventually receive “the letter” and need to take immediately action to rectify the problem. Here’s how LifelineSupport.org explains the steps you need to take:
The previous paragraph is so important that a portion of it bears repeating: “If you do not call during the selection period, you will retain the discount on the account randomly selected by the USAC and lose the discount on your other phone.” Please understand the significance of that statement. Just imagine that you have two free government cell phones, one of which may have been lost long ago. Now imagine the problems that you’ll face if the government randomly kills the account you use on a daily basis but keeps your lost phone active. You’ll lose all your contacts, lose all your text history, and no one will be able to contact you. It’s just not worth the hassle. Follow the rules and cancel any extra accounts ASAP. How to re-enroll after you lose your discountThe good news is that all is not lost even if you’re busted by the government and had your discount taken away. There are relatively simple ways to reapply and get that discount back again. The California Lifeline website explains it:
So there you have it. Switching your account from one free government cell phone company to another is a relatively simply process. Just follow the advice given above and you’ll avoid problems and keep on talking. For more information, see our FAQ: How do I Switch Lifeline Companies? What carrier is Assurance Wireless compatible with?Assurance Wireless offers mobile Broadband Internet Access Services for smartphones and feature phones, over T-Mobile's network. T-Mobile provides service on its 2G and 4G LTE broadband networks.
How do I activate my new Assurance Wireless replacement phone?Just log in at assurancewireless.com where you can find answers to your FAQs, check your account, change your settings, add money to your account, and much more. Or give us a call at 1-888-321-5880. Give us a call right away at 1-888-321-5880.
What does ## 25327 do?For Sprint, it is ##873283# (it is also possible to use code ##72786# on Android or ##25327# on iOS to completely clear out the service programming and redo OTA activation, which includes updating the PRL). In Canada, for Telus Mobility, the PRL update feature code is *22803 (*ACT03).
Can TracFone be used on Assurance Wireless?This is Glen from TracFone Wireless. No. Our branded phones are carrier locked. It will not work with any other carrier.
|