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With effect from 15 March 2022, only SimplyGo EZ-Link cards will be issued for all card replacements.Don’t miss out on this Tom and Jerry EZ-Link card at only $3 when you exchange it for your expired or expiring EZ-Link cards at any TransitLink Ticket Office!* Don’t let months pass by! A Refund Service Charge of $1 will be charged per month for cards that have expired for 2 years or more until the value is refunded or fully depleted. Terms & ConditionsBefore you head down to the TransitLink Ticket Office, do make sure you have read these terms and conditions:
— Download the EZ-Link app to enjoy more convenience with the SimplyGo EZ-Link card, make card top-ups on-the-go for yourself and on behalf of others, track your spend on travel, check card balance and card expiry, earn reward points and more! Remember to add your card to the app account! Here’s other ways you can check for your card expiry.
*Design is based on availability at TransitLink Ticket Offices. FAQs for changing your expiring or expired EZ-Link cards+ Expand allQ1. How do I know if my EZ-Link card is expired or is expiring ?All Adult EZ-Link cards that is expiring/expired before 31 December 2022 can purchase a subsidised EZ-Link card at only $3. There are several ways you can check the expiry date of your EZ-Link cards:
Existing channels to check for card expiry are as follow:
Q2. What kinds of EZ-Link cards can be exchanged at the subsidised rate ?Only CEPAS-compliant Adult Anonymous EZ-Link cards qualify for the campaign. If you have a faulty EZ-Link card, please approach any TransitLink Ticket Office for assistance. The types of EZ-Link cards which are not eligible include:
In addition, holders of concession cards and NETS FlashPay cards are also not eligible for the campaign. The issuance of new cards for expiring PAssion EZ-Link cards and bank co-brand credit or debit cards (with EZ-Link function) will be managed by the respective banks and issuing organizations. Q3. What if my card is on Auto Top-up?Customers with EZ-Link cards on Auto Top-up (ATU) are eligible to purchase the subsidised EZ-Link card at $3. Please note that the Auto Top-up function will not be disabled on your old card and you can continue to use it till the expiry. You are highly encouraged to apply for ATU for your new card in order to ensure uninterrupted service. Q6. What is the difference between SimplyGo EZ-Link cards and the existing EZ-Link cards?The SimplyGo EZ-Link card refers to an EZ-Link card that is compatible with LTA’s SimplyGo account-based ticketing system. It is printed with the new CEPAS logo on the back of the card. Please note that the new CEPAS logo will only be printed on the SimplyGo EZ-Link cards. There will be no physical differences if you upgrade your existing EZ-Link card. With a SimplyGo EZ-Link card, you can enjoy the following benefits:
What happens to the money on a prepaid card when it expires?The money on your card will not expire, however, the physical card will. This means that if your card expired but there's still money left on it, you can request that the card issuer sends you a new card (you may be charged a fee) or they may put the remaining balance on a cheque for you.
Can you use an expired prepaid card?After the expiration date, if you have failed to renew your card, you will not be able to access funds via the card. However, you may be able to transfer funds via a web account (if your account offers that feature). You will be able to begin spending money using your prepaid card as soon as you receive a new one.
How can I remove money from a prepaid card?At an ATM.
Most prepaid cards come with or allow you to assign a PIN to the card when it's activated. You can then use this PIN at an ATM to withdraw money. Enter the card into the ATM, enter your PIN, and withdraw an amount up to either the balance on the card, or the maximum daily limit.
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