Verizon is the #2 US telecom services provider overall after AT&T. Verizon’s wireline unit, with more than 19 million landline accounts, provides local telephone, long-distance, Internet access, and digital TV services to residential and wholesale customers. General correspondence address: One Verizon Way Main: 908-559-2000 [email protected]verizonwireless.com
Facebook Primary Contact Secondary Contact Chief Executive Do not start by writing to the CEO. This could severely limit your ability to resolve your issue.
PO Box 33078
St Petersburg, FL 33733
Basking Ridge, NJ
07920
//www.verizon.com/about/Phone Contacts
Customer Service: (800) 837-4966Customer Service Resources
Social Media Contacts
TwitterExecutive Contacts
Nancy Clark
Senior Vice President & Group President - Consumer Sales & Service
One Verizon Way
Basking Ridge, NJ
07920
[email protected]
Ronan Dunne
Executive Vice President and President of Verizon Wireless
One Verizon Way
Basking Ridge, NJ
07920
[email protected]
Hans Vestberg
One Verizon Way
Basking Ridge, NJ
07920
[email protected]
(888) 294-6804 PrepaidVerizon Phone Numbers and Emails
Toll-Free Number:
Customer Service:
(888) 262-1999
National Accessibility
(800) 922-0204
Verizon Wireless
Accesibility:
(508) 251-5301
Videophone
(800) 974-6006
Voice
Verizon Emails:
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Media
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Verizon Contact Information
Corporate Office Address:
Verizon Wireless
P.O. Box 291089
Columbia, South Carolina 29229
United States
Verizon Rating Based on 1.2K Reviews
Rating details
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Summary of Verizon Customer Service Calls
3.9K TOTAL
CALLS
04:27 AVG CALL
DURATION
6% ISSUES
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Verizon Customer Service?
Payments and Charges Question:
- 5d ago “Need to make a payment”
- 11d ago “Bill”
- 11d ago “They disregarded an extension for payment. Also, made it difficult to return old phone for the deal promised.”
Staff Question:
- 7d ago “Customer service complaint”
- 18d ago “Landline out of service”
- 1M ago “Service issues”
Activation/ Cancellation Question:
- 1M ago “Cancel service”
- 1M ago “To cancel my services today”
- 2M ago “To activate a new phone i bought”
Request for Information Question:
- 7d ago “I need help with my phone bill this month”
- 26d ago “To talk to a human being perfibly an associate. But it seems after my being a customer doesnt mean anything wow welcome to phone rescue just kidding but i really have a simple question”
- 1M ago “Question about an NPI”
Product/ Service Question:
- 4d ago “Phone keeps saying I'm not in the system”
- 1M ago “My home phone is not working”
- 1M ago “Channel not work”
Account Question:
- 1M ago “Need my account number for Verizon”
- 2M ago “Can't get into my account”
- 2M ago “Extension on my account”
Cards Question:
- 4M ago “Prepaid cards Payment”
- 5M ago “New sim card and device”
- 6M ago “I need a transfer pin number no get off there”
Return/ Replace Question:
- 1M ago “Need my phone replaced”
- 1M ago “Failure on Verizon's part to send return box for trade in phone.”
- 4M ago “Return problem”
Shipping and Delivery Question:
- 1M ago “You have the wrong address for my delivery”
- 5M ago “I need the tracking number on my order”
- 1Y ago “To get the mailing address to send a device back”
Refund Question:
- 1M ago “Promised refunds that haven't happened”
- 8M ago “My refund”
- 11M ago “Refund”
Employment Question:
- 3M ago “I want to know my pay off on my phone”
- 5M ago “Pay off”
- 1Y ago “Pay off device”
Other Question:
- 8h ago “Equipment turn in”
- 19h ago “Problem with phone barcode”
- 5d ago “Set up voicemail”
About
Verizon Pros and Cons
Pros: Internet, Good coverage, Customer service, Coverage, Coverage area
Cons: Customer service, Incompetent customer service, Poor service, Bait and switch, Poor service when needed the most
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Summary
Verizon was founded in 1983 as Bell Atlantic Corporation. It got seven Bell Operating Companies from AT&T company after its breakup. Nowadays the company is headquartered in New York, New York. Verizon Communications, Inc. was created in 2000 after the acquisition of GTE be Bell Atlantic, which was one of the largest mergers in the US history. The name of the company is a portmanteau word formed from veritas and horizon. The company specializes in communications services providing Broadband Internet services, Television services, wireless telecommunication services and Local wireline. Company's net income is $6,119 billion. Verizon Communications employs over 239,000 people. The tag line of the company is: "We never stop working for you".
Verizon is ranked 329 out of 1599 in Telecommunications category
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