Robins financial credit union mobile deposit funds availability

What’s New

Oct 11, 2022

Version 5.01.5724

Feature enhancements and bug fixes

Ratings and Reviews

Messages Ignored

I use the App regularly and I am generally satisfied but the only complaint is the message application. You will never get a reply. And the mortgage department doesn’t post payments in a business like tempo. May have to wait 4-5 days to see the funds that were removed from your account posted to your mortgage. Very frustrating!

Mobile Deposit still doesn’t work half the time

Been doing mobile deposit for over a year and complaining from the very beginning about it not working. I either have to take a thousand pictures from different angles and lighting, or it doesn’t work at all. Called countless times about it and always I’m told it’s something wrong with the check even though when I take it in to deposit in person no one can tell me what’s wrong with it 🤷‍♀️ the app always just says the front or back picture can’t be processed despite the photos NEVER being blurry and always in the frame they provide or closer. And yes, I always endorse it on the back and check the box. I love Robins but this needs fixed, I’m sick of having to drive 45 minutes just to spend 5 minutes to deposit a check.

Timeout Flaw

So I’m in the middle of reviewing my accounts and doing some mental budgeting and I get a notification saying that I’m going to be logged out whether I want it to or not. Eventually, it decides to log me out anyway, despite what I was doing. This is very annoying and needs to be fixed. I think it does it on the website as well. The time out needs to be longer. I don’t even think it’s 5 minutes, whatever it is, it is a ridiculously short amount of time.

Also, the balance needs be larger on the account details page. And there should a current balance and an available balance.

App Privacy

The developer, Robins Federal Credit Union, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

• Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

• Contact Info
• Contacts
• Identifiers
• Usage Data
• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller

Size

Category

Compatibility iPhone Requires iOS 13.0 or later. iPad Requires iPadOS 13.0 or later. iPod touch Requires iOS 13.0 or later. Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.

Languages

English, Spanish, Traditional Chinese

Age Rating

Copyright

Price

• Developer Website
• App Support
• Privacy Policy

• Developer Website
• App Support
• Privacy Policy

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About this app

Our mobile app is designed with a tablet-first approach and unified look across all devices. As always, you can:
• Pay bills
• Transfer funds
• Check balances and account history
• Send and view secure messages

New features include:
• Improved performance
• Security Enhancements

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Location, Personal info and 6 others

This app may collect these data types

Location, Personal info and 7 others

Data is encrypted in transit

Ratings and reviews

All of a sudden, unusable. Trash this recent update, or fix it please. I would have rated 5 stars before this update. Now, I can't even use it. continuous loading, only without the loading. *** Update: Even after a new update, supposedly fixed login issue, it's still not fixed. I still can't use it. It used to be an excellent app, used it every day for several years. Now, it is not usable. I will go to a 5 star review if this issue is fixed.

41 people found this review helpful

Horrible glitches! Literally the most infuriating glitch with the menu where it closes and forces you to select a different menu option as soon as you touch the screen. I would love to leave this bank due to how frustrating the app is! I have attempted to contact the web administrator regarding this. They advised me to clear the cache and that created more glitches and did not correct the problem. If you can avoid this app I would very much recommend that!

6 people found this review helpful

The app can use some improvements. It sometimes dosen't connect. Some transactions don't show up. This makes your available balance be wrong, causing you to overdraft your account. As of today I can't login to my account. It keeps telling me to go to my play store and update. When I do it says last update was 1/26/21. Why do I need an update so soon???? Mind you the play store app keeps buffering saying pending!!!😡😡😡😡

10 people found this review helpful

What's new

Performance and security updates

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