University of maryland medical center billing phone number

Thank you for choosing Capital Region Medical Center for your healthcare needs.

If you are insured, we will submit your hospital claim to your insurance provider for you. Please assist us by making sure we have the correct information necessary for filing the claim.

We offer financial assistance if you are uninsured. To see if you qualify, please visit or call our Patient Accounts Department. Their office hours are Monday through Friday 8:00 a.m. to 4:30 p.m., or they can be reached at 573.632.5029.

For your convenience, we accept Visa, Mastercard, Discover, American Express, cash, check and ACH payments for the payment of any remaining balance on your hospital account. We have online bill pay, which allows you to see your balances, pay online or leave a message.

If you are seen in the Emergency Department, you will receive a separate bill from Southeastern Emergency Physicians for the physician’s professional services. Please call the customer service number on your bill if you have any questions.

If you receive radiology or anesthesia services, you will receive a separate bill from Capital Region Physicians Services for the professional interpretation of the radiology services or anesthesia services performed.

If you receive laboratory services, and your insurance requires us to send to Quest or Boyce and Bynum Pathology Laboratories for interpretation of test results, you may receive a separate bill from their offices. Please call the customer service number on your bill if you have any questions.

Frequently Asked Questions

What can I do if I can't afford to pay my co-payments, deductibles, or bills?
GBMC offers several programs to assist patients who are experiencing difficulty paying their hospital bills. GBMC's Patient Financial Services Department is available to assist patients that do not carry medical insurance or face significant co-pay and/or deductible charges that may be challenging to manage, due to personal hardship or financial distress. Please call our representatives at 1-888-977-0361.

Where can I obtain information about GBMC's Financial Assistance Program?
You can print an application and a brochure or you may obtain an application/brochure from any of GBMC's registration areas, GBMC owned physician offices, or by calling our representatives at 1-888-977-0361.

How can I find out if I qualify for Medical Assistance or other government funded programs?
Please call one of our representatives at 1-888-977-0361. We can screen you to see if you may meet eligibility requirements for one of the government funded programs. If you appear to meet one or more of the eligibility requirements, we can assist you with the application process.

I would rather make monthly payments. Can I set up a payment plan? Will I have to pay interest or finance charges?
Under Maryland Law, you have the right to set up an income-based payment plan. Duration of this plan will be based on your annual gross income and monthly payments may not exceed 5% of your adjusted gross monthly income. To set up an income-based payment plan, please contact 1-888-977-0361. We do not charge interest or finance charges on monthly payment plans.

What if I opt for a payment plan and then I run into financial difficulties?
If at anytime your financial situation changes, contact us and we can establish new payment terms or we can send you an application for Financial Assistance to see if we can help you with the remaining balance(s).

I have questions about the charges on my bill. Who can answer my questions?
One of our representatives will be happy to assist you with your question(s). If your question(s) require review by a clinical staff member, our representative will forward your question(s) to the appropriate clinical person for review. Your account(s) will be placed on hold until we get back to you with answers to your question(s).

I believe my insurance carrier should have paid more of my bill(s). Can I place my account on hold while I am appealing my insurance carrier's decision?
Please call one of our representatives at 1-888-977-0361, press 1, and let the representative know why you are appealing your insurance decision and an expected response time. We will be happy to note your account(s) to allow you time to get a response from your insurance carrier.

What method of payments does GBMC accept?
GBMC accepts cash, personal checks, money orders and the following credit cards (Mastercard, Discover, Visa and American Express).

I need to receive medical treatment and I do not have a physician. Can you help me?
Please call GBMC's Physician Referral Line at (443) 849-GBMC (4262) to obtain a physician name and telephone number. Once you have contacted a physician who is able to provide the needed service(s), call us and we can screen you for financial assistance or payment options.

Can I pay my hospital bill(s) on line?
Yes! Login into your MyChart at GBMC account and easily pay your bill from there.

How long does a medical provider have to bill you in Maryland?

Providers have more leniency with timely submission than the payers of the medical bills generally. Maryland regulation COMAR 14.09. 08.06 requires insurers to reimburse providers or to deny in full or in part or within 45 days of receipt of the provider's bill.

What is payment MD?

PaymentsMD provides billing services for physician practice groups across the country. On behalf of the patient, we make every effort to resolve claims with insurance carriers before having to engage patients in the process.

How long after service can a doctor bill you?

“It's normally within three to six years,” Gross explains. “[But] even after that time, the hospital can still try to collect.” These time frames are called medical billing time limits, which is how long it's allowed to take to submit a claim to the payer—whether that's you or your insurance.