Alamo car rental fort lauderdale airport reviews

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Page 4 Reviews 70 - 100

Original review: Aug. 19, 2020

Went on lots of NASA business trips with lots of rental car companies. Alamo was far superior & I use them exclusively on all of my personal vacations each year. They have always been terrific to deal with throughout the rental car process.

Sept. 16, 2020 Alamo Car Rental response

Thank you for your loyalty and positive review, Glenn! We're so glad you've enjoyed our services and we look forward to seeing you again soon! - Carol H.

Hadi of Salt Lake City, UT Verified Reviewer

Original review: Aug. 18, 2020

The WORST customer service Ever. I would never rent a car from Alamo again. We had an accident in Yellowstone national park and called Alamo. They said they will arrange for our pick up to the closest branch to provide a replacement car. They stood us up at a gas station outside of the yellow stone national park for 5 hours until midnight and we finally had to call our friends to pick us up.

Aug. 18, 2020 Alamo Car Rental response

Hadi, we'd like the chance to address this with you directly. Please email with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.

Customer increased Rating by 3 stars!

Bharat of San Francisco, CA Verified Reviewer

Original review: Aug. 16, 2020

We had a bad experience with Alamo. The car given to us (Nissan Rogue) was never checked properly. It had low tire pressure and was in UNSAFE condition. The following day, the car broke down completely as it was clearly a FLAT TIRE. I tried calling up Alamo and there was NO ONE attending the call at the airport. Apparently no one is available even for EMERGENCY CASES. I had to cancel my plans for the day since the car was unsafe. FInally, I was able to get in touch with Alamo, and they asked me to contact their road side assistance- AAA, a third party provider.

AAA is probably the WORST experience in our total view. After trying for about 4-5 HOURS (yes you read that right), we finally were able to talk to an operator. How the ** is this supposed to be emergency road side assistance? Then, to add to that, the operator was super rude and said I HAD to pay for the road side assistance despite me telling her that Alamo gave us a broken car to begin with. She then abruptly cut our call - talk about customer service. Made us feel like worthless. Again, we attempted to call road side assistance since we had no other option- our trip was planned for the next 8 days. Finally we were sent an assistance - a tow truck who advised us to get to the nearest Tire shop since he felt that the tire looked real bad.

We went to Tire-A-Rama and they were literally surprised that Alamo even rent out the vehicle. Both front tires were COMPLETELY worn out and they said the CAR was very UNSAFE to be driven. I think this is enough grounds to thrash Alamo for their reckless behavior and even establishes grounds for approaching from a legal standpoint. Tire-A-RAMA said we should get the tires replaced and tried to contact Alamo, yet again for a confirmation. No one, like no ** guy responds for Alamo. After waiting for 2-3 hours, Tire-A-Rama decides to replace them anyway since we were already screwed in our trip and didn't want to delay us further. So this was my experience with Alamo.

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Aug. 18, 2020 Alamo Car Rental response

Bharat, we'd like the chance to address this with you directly. Please email with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.

Andre of North Arlington, NJ Verified Reviewer

Original review: Aug. 15, 2020

Alamo Rent A Car. Fri 10:03 PM. The experience renting from the Alamo at Atlanta Airport was beyond horrendous. The limited amount of car choices for the class we rented should have been an indicator of what we would experience. As with all southern states, it was extremely hot out & when we turned on the AC were assaulted by the smell of stale cigarettes. This happened consistently throughout our extended weekend away. When we returned the vehicle, we made sure to mention that the previous renter was an obvious smoker & suggested they reclean the car. This is not the first time I've rented a vehicle & gave similar feedback upon return. The associate who took the car in said No problem, we'll let them know about your experience.

The end result - WE got nailed with a cleaning surcharge for letting them know we were dissatisfied with the rental. Numerous calls later & a manager that never showed up, we still have no resolution or anyone willing to reverse the charge. Alamo customer support is impossible to get through. A 280$ surcharge, made in error no less during the current state we are all in is inexcusable.

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Aug. 18, 2020 Alamo Car Rental response

Andre, we'd like the chance to address this with you directly. Please email with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.

Tahir of Maple Ridge, BC Verified Reviewer

Original review: Aug. 4, 2020

July 28 6:30-7:00 am. A guy showed up after waiting for 45 minutes. He offered a dirty car. I mentioned it to him, he yelled and said..."Take it or leave it"...He sounded unstable. Terrible experience... I ended up renting from another company.

Aug. 4, 2020 Alamo Car Rental response

Tahir, we’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. - Carol H.

Stacy of Cheshire, CT Verified Reviewer Verified Buyer

Original review: July 30, 2020

I recently traveled to Puerto Rico and rented a car from Alamo. The price given online is what the price was. No bait and switch! Pickup was right outside of the airport doors so no shuttle needed. I waiting maybe 10 minutes to get to the counter. No sales pressure at all. I had my own insurance policy and did not purchase theirs. I paid with a credit card. An extra $60 in addition to my rental fee was holding (compared to the $400 & $500 other rental companies wanted for a deposit in the area). I took my rental contract to the lot to get my rental car. An employee approached and gave us a free upgrade to a small SUV with two to choose from. The vehicle was nice and very clean.

Upon returning, we pulled into a line and unloaded our belongings. An employee walked over and scanned a barcode on the windshield and took the keys. That was it! Nothing more to do for the return process. On the way inside the airport, I received a text stating what my card was charged for which was the original price, nothing more. My $60 deposit was immediately released and available within seconds. It really doesn't get any easier than this!

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July 30, 2020 Alamo Car Rental response

Stacy, thanks for taking the time to share your great rental experience with us! We'll be sure to pass this compliment along. See you next time! - Carol H.

RON of Garden Grove, CA Verified Reviewer

Original review: July 11, 2020

Rental #** for 4day June-4 to June-8, 2020. Pick up @ ~ 8:00 pm on June 4. Returned @ ~7:00 pm on June 8. No one showed up at the office, I was waiting for around 15-20min and no one showed up then I dropped the key to drop off key box. June 19, they sent out a receipt with 1 extra day. Customers are careful with Alamo at Santa Ana Airport! STAY AWAY!!!

July 13, 2020 Alamo Car Rental response

Ron, thank you for your feedback and honest review. I assure you that it's never our intention to inconvenience you. Please email with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.

Francis of Nice, Other Verified Reviewer

Original review: June 30, 2020

The story is simple. I will be making a complaint to the EUROPEAN UNION CUSTOMER RIGHTS. My emails to Alamo customer service are answered only by automatic reply and I have not had contact with anyone capable of helping me. Alamo is taking advantage of their customers and have taken an unauthorized payment of over 1000Euros from me. I rented a car for ONE day at ROISSY CDG airport in Paris, France. I used it for less then 24hrs. I even went out of my way to return the car at 1am because I had an early flight the next day because I didn't want complications. But the next day, I received an email stating I returned the car damaged which is not true.

Alamo claimed there were damages on the car but I have not seen any report or any proof of this (and I know I did not damage the car) Alamo is unable to provide any proof of damage nor a report and I have asked by email several times with only an automated response. They said they would provide this report within 48hrs but never did. I have still not seen it and they still have my money in holding. If Alamo treats their customers like this THE WHOLE WORLD SHOULD KNOW. I rented a car for one day for 40Euros and at the end of the day I am charged 1250Euro without my own knowledge or proof of damage. As a worldwide brand what a disgrace. Alamo is an unethical business! Just check their Facebook page and Instagram. I did and it's only bad reviews!

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July 1, 2020 Alamo Car Rental response

Francis, we'd like to address this with you directly. Please email with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.

Dean of Laura, OH Verified Reviewer

Original review: June 13, 2020

We rented a car from Alamo, our flight time was changed out of our control, Alamo would not work with us, they charged us another 58.00 dollars because we did not have the car back for an extra 2 hours. We called them and told them our flight was changed. They did not care. I will never rent from Alamo again. Do not rent from this company they will not work with you.

June 16, 2020 Alamo Car Rental response

Dean, it's never our intention to inconvenience a valued customer. We'd like the chance to address this with you directly. Please email with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.

Kia of Memphis, TN Verified Reviewer

Original review: June 12, 2020

I am very disturbed after doing business with Alamo and must let others know to be VERY VERY cautious if you ever rent with this company. I rented a vehicle through Hotwire, Friday-Monday, June 5-8. I called to extend my rental by three days on June 08, 2020 and during the call I was quoted almost $200 for the extra three days and I reiterated the amount of time of the extension, the rate, as well made sure the price given was the TOTAL price for all 3 days and asked the representative to confirm which he did. I also asked for something to be sent to me showing my extension and new rate and total to which he told me he cannot send me anything.

Today, June 11, 2020 I called to extend the car by one more day and was told I owe almost $900! When asked why the agent said it’s because I extended the rental and continued using that as the reason for my balance so I asked for a supervisor. The supervisor got on the phone then told me my rate for 3 days was almost $400 and she doesn’t know why the last rep was telling me the rate of almost $900. I then told her the rate I was quoted when I called as well as the going rate for those day per Alamo’s app and website then asked her to have the call pulled to which she said it would but not tonight due to the manager not being available and someone would have to follow up with me.

My issue is this company is baiting and switching and charging exorbitant prices to RENT a car! $800+ is a two month car note and I would NEVER agree to those prices. I wouldn’t even agree to pay almost $400 for a three day rental and I do not appreciate being baited and switched then not able to escalate the issue and get a resolution BEFORE returning the vehicle and having my card charged! I will NEVER EVER do business with Alamo again and I will tell everyone about my horrendous experience with Alamo.

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June 12, 2020 Alamo Car Rental response

Kia, we’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. Thank you! - Carol H.

Clive of Greer, SC Verified Reviewer

Original review: May 24, 2020

Processed the rental from GSP airport in South Carolina. Transaction was smooth and efficient and supplied with a clean vehicle. Returned the vehicle one day earlier than booked and received credit for the day. All in all a very good experience and highly recommended.

May 26, 2020 Alamo Car Rental response

Clive, thanks for taking the time to share your great rental experience with us! We'll be sure to pass this compliment along to our GSP airport team. See you next time! - Carol H.

J. P. of Toronto, ON Verified Reviewer

Original review: May 21, 2020

I am a physician from Toronto but am currently working in a rural town to help with COVID relief. I rented a car from Alamo (Toronto Pearson Airport location) to get to and from the town safely. I am needed in the town longer than originally planned, but Alamo was not able to extend my rental beyond the 28 day period while honouring the same rate. Now I am forced to drive back to Toronto just to return the vehicle and rent a car from a different company (who was able to offer a similar rate I was originally paying for the rental). I was really hoping Alamo could understand the situation I am in but instead I feel extremely unsupported. This is the first and last time I will be using their services.

May 22, 2020 Alamo Car Rental response

J.P., thank you for your feedback. I assure you that it's never our intention to inconvenience you. Please email with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.

J of Longmont, CO Verified Reviewer

Original review: May 12, 2020

After I returned a rented minivan I was contacted by Alamo claiming I broke the roof rack. I didn’t even know it had a roof rack. They said I should have checked the roof rack prior to taking the vehicle. It’s on top of the car!! I can’t check the entire roof rack. Come on Alamo. Are you that desperate...

May 13, 2020 Alamo Car Rental response

J, we appreciate it when customers tell us about their experiences and assure you that it's never our intention to inconvenience our customers. Please reach out to us at at your earliest convenience with the details above, your claims, and rental agreement number, the exact rental office location, and your contact information. Thank you. - Carol H.

YELENA of Bronx, NY Verified Reviewer Verified Buyer

Original review: April 2, 2020

This is my third reservation with Alamo insincerity’s Miami international airport, my reservation number was ** for 11 days. So, when I came to the location I had the worst situation and experience possible. The manager and the worker were rude and disrespectful to me and to my children. This all began because the worker in front of the manager was taking ride and could not properly explain why there is a blue line and why I can’t step over it.

After that the manager began to protect his worker and while doing so raked in Spanish so that I would not understand him. When I asked them to talk in English the manager replied in a rude fashion, “Listen to me carefully. I don’t need to rent you a car. You need a car and I have the power and authority to cancel the reservation without consulting with me, and I don’t need your approval.” After he stated that he threw at me my drivers license and credit card and canceled my reservation and stated also, “I will never rent you a car, go find another place to rent. Goodbye”. But for your information thanks to that situation I went to Enterprise, who gladly took 500$ for 11 day rental. With a smile on the manager and workers face, and have the best experience they could. And now because of this whole situation I will never rent from Alamo again and furthermore will not ever recommend this rental company to anyone.

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April 3, 2020 Alamo Car Rental response

YELENA, we appreciate it when customers tell us about their experiences, especially at these busy locations. We'd like to speak with you further. Please email with the complete details include your contact telephone number and email address, and rental agreement or reservation numbers. Thank you. –Carol H.

Will of Hillview, KY Verified Reviewer

Original review: March 18, 2020

I returned my car to Alamo fort Lauderdale and left my sunglasses in the car. I returned within an hour and the woman who was helping me (not) left me standing in the hallway for well over an hour. I went to manager and he was equally not interested in my problem. Finally got someone to contact the woman and she claimed to be looking in the car I rented but the car I rented was sitting in a space 5 feet away from me and she was on another floor altogether. She wasted so much of my time I almost missed my flight. She contacted me by email the next day and gave me a long bs story. Needless to say one of their employees stole my sunglasses. I will never rent from them again.

March 19, 2020 Alamo Car Rental response

Will, Thanks for contacting us about this. Our offices do their very best to locate left behind items and return them to their rightful owner. You can file a Lost & Found report using the link provided here. http://bit.ly/29BwB8l - Carol H.

Dmitri of Richmond Hill, ON Verified Reviewer

Original review: March 16, 2020

Hello. I rented a car from Alamo -Eldan (agreement# **) for 8 day from Tel-Aviv airport through a web site where was clearly shown that airport fee is included in the price, when I came to the customer desk, a representative advised me that if I will return a car earlier then my cost will be lower accordingly and confirmed that airport fee is included. I was surprised when I returned a car for a 3 days earlier because of a situation with COVID-19 and Eldan charged me on 25% more plus airport fee $39. I called to Eldan representative and their customer service just ignored to talk to me to me. My recommendation-stay away from Eldan if you do not want to be overcharged. Horrible.

March 17, 2020 Alamo Car Rental response

Dmitri, we appreciate it when customers tell us about their experiences and would be happy to speak with you about this. Please reach out to at your earliest convenience with the details above, your rental agreement number, rental office location, and your contact information. Thank you. - Carol H.

Aleksey of Other, Other Verified Reviewer

Original review: March 8, 2020

I rented a car at Innsbruck airport for a week. When I picked up the car they blocked 2,000 euro on my credit card. This is an absolute maximum I have ever seen. There was a notice at the counter that said that if any garbage is found in the car, I would be fined 30 Euro. Additionally the receptionist said that if I fail to make the car's gas tank absolutely full, she would fine me. I.e. - when gas gun stops, I have to press again to make sure that the tank is full to the limit. When I think about it, I cannot believe she actually said this, but this actually happened. All this made me extremely anxious.

When I returned the car, they inspected every inch of it with a bright light and found two minor paint scratches. Then they took my entire 2,000 Euro deposit. Furthermore - they did not provide any evidence why it cost so much. They said that maybe they would return some part of 2,000 euro after estimating the cost. There was no reason to take the money because it had already been blocked waiting for final calculations. I think this is a theft. You cannot take someone else's money without providing evidence what the money is for.

I wish I could attach images to demonstrate how ridiculously high 2,000 Euro cost is. Personally, I would consider it normal wear and tear. I cannot believe an international car company cannot estimate the cost. I think they took my money just because they could using the fact that I would not be able to counter that case in court.

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March 9, 2020 Alamo Car Rental response

Aleksey, thank you for your review! Your feedback is important in maintaining and improving service and satisfaction for all our valued customers. We'd like the chance to review this with you directly. Please email with your contact information, the rental agreement or reservation number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.

Darcie of Rochester, NY Verified Reviewer

Original review: March 6, 2020

Friendly, helpful, and the price was right on a one-way rental when our flight got cancelled. I inadvertently left my credit card in the car when I filled up the tank with gas before returning it, however. Thus ensued a process of filing a report online (I tried to go back to the airport but they wouldn't look in the lost and found until I filled out a report online), waiting a day for a confirmation that they had the card, then having to go BACK online to book an appointment to pick it up... only to find they only book appointments 24 hours out for pickup, and since it was a Friday, I had to wait until Monday.

This is a five day wait to get my credit card back. I should clarify that I live in a relatively small city and the airport is 10 minutes from my house. The desk is staffed. The credit card is still there. I have multiple forms of identification with my photo and name. The card has my name on it. I just don't understand why this is so hard. I truly had a fantastic experience renting my car with Alamo. And it's my fault I left my card in the car. And yet this experience with the lost and found is so mystifying.

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March 9, 2020 Alamo Car Rental response

Darcie, we understand how frustrating it is to leave something of value behind & our offices do their best to locate left behind items and return them to their rightful owner. For most efficient service, it's best to file a Lost & Found report, make a claim, and view items located using this link: http://bit.ly/29BwB8l Thank you for taking the time to provide us with your information about your experience. If we can further assist you please send the full details to - Carol H.

Elise of Danville, CA Verified Reviewer

Original review: March 1, 2020

My husband and I rented a car at San Diego Airport with Alamo from 2/28/20- 3/1/20. On 2/28, we drove the car to our friends' home. One of their adult children inadvertently picked up the car keys off the kitchen counter and drove off. The car was not only locked with all our belongings still inside, it was blocking our friend's car so he couldn't leave. We couldn't reach the person who took the keys. I contacted Alamo via their (888)826-6893 number and followed the prompts for Roadside Service. I was on hold for 35 minutes before I hung up and tried again.

I spoke to Jason, who said he would try to contact Roadside Service for me. Back on hold for another 15 minutes. He came back on the line to say he couldn't reach them, either. I asked for a direct line to the SD Airport location, and he said he didn't have one. He then proceeded to transfer me to the Roadside Service line AGAIN after I begged him for help- I was on hold AGAIN for 45 minutes, when the person who took the keys came back to the house and we recovered them. As frustrating as this was for me, Roadside Service also deals with car breakdowns, accidents, and lock-outs as well as lost keys. What about all the people who were trying to find a solution to any of those far more serious problems?

At least I was in my friends' living room, not out on the road at night dealing with a far more serious problem. This is not only irresponsible, it is criminally negligent. We will NEVER rent from Alamo or any of its partners ever again. FYI: We also contacted AAA to at least unlock the car so we could roll the car out of the way of our friends' car. AAA will unlock a rental car ONLY if the keys are locked inside.

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March 2, 2020 Alamo Car Rental response

Elise, your feedback is important in maintaining and improving service and satisfaction for all our valued customers. We would like to discuss your experience with us in more detail. Please email us at with your contact information, reservation or rental agreement number, and any additional details. Thank you. -Carol H.

Jacqueline of Bronx, NY Verified Reviewer

Original review: Feb. 29, 2020

I had a horrible experience with the Alamo rental agent in Hilton Head, SC! This location does not inspect their cars with you like all other agencies. I rented a car and had to go back to the agent to inform them the car was in horrible condition, smelled of cigarettes and had an engine light on. I received a free upgrade which was nice. My problem was with the return. My flight left at 7am an hour before they opened so I had to leave the vehicle in the parking lot, drop keys in their return box and fly home. I arrive home and call the agent to make sure everything was OK at 4pm. The agency claimed that I scratched up the car and now am liable for the damage.

I left the car at 6am in their lot in perfect condition. I had to call to receive this news because they didn't even have the courtesy to call me something was wrong when they received the car at 8am. The agent was rude and was supposedly going to call me and send me pictures. I'm still waiting for them 1 week later. I feel I was scammed and recommend anyone to avoid this particular location!

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March 2, 2020 Alamo Car Rental response

Jacqueline, we'd like the chance to address this with you directly. Please email with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.

Kristina of Airdrie, AB Verified Reviewer

Original review: Feb. 18, 2020

Rented a vehicle from them, got talked into upgrading which I did. At first it was all great, then this brand new Chevy Malibu that has 9000 miles on it, started giving me a message about steering assist being reduced and to drive with caution” then I got the message of “service ESC” and my steering wheel locked, middle of the intersection! With my kids in the car. I barely made it into a parking lot. It took all the strength to turn the wheel. Called their 24/7 roadside service and got put on hold for 45 min. Finally lady picked up and before I could even say “hi” she hung up the call!!!! So now I'm on hold AGAIN and this time I'm 21 minutes in. They guys at the rental counter was very nice but dealing with people on the phone Is/was a nightmare. Last time and this time. Won't be doing this again.

Feb. 18, 2020 Alamo Car Rental response

Kristina,thank you for bringing your rental vehicle’s condition to our attention. Your safety is truly our top priority and we want to bring your concerns to someone who can better assist you. We'd like the chance to address this with you directly. Please email with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thanks again! – Carol H.

Dolores of Chesterfield, MO Verified Reviewer

Original review: Feb. 9, 2020

The rental car had 1/2 tank of gas in it when delivered. I had to purchase the remainder of gas to fill the tank so I could drive on unfamiliar roads. The car got a flat tire after 3 days of driving it and I spent 8 hours trying to get road service or a new rental car. I got the complete run-around and was told I would have to pay $65 to get spare put on the car. Lost one day of vacation and ended up finding a tire company and paying tire company to put spare on. When I went to pick up the new rental car I was pointed to an aisle and couldn't find keys for car or instructions on how to start car. Wrote letter to CEO of Alamo, Pamela Nicholson, explaining my experience and received no response. They don't care about the customer at all.

Feb. 10, 2020 Alamo Car Rental response

Dolores, we appreciate it when customers tell us about their experiences. We would be happy to speak with you about this. Please reach out to at your earliest convenience with the details above, your rental agreement number, rental office location, and your contact information. Thank you. - Carol H.

Tamara of Other, Other Verified Reviewer

Original review: Feb. 5, 2020

It was first time in USA, renting a car from Miami International Airport on December 18 for 5 days (4 days and few hours). Even I choose to rent a "full insured" car at desk I've been told if I will like to pay extra 6$/day for peace of mind, blah blah. Well, I said "Ok, it's just 5 days." If I will like to have sat nav. I was !!! as modern cars get sat van included. Why to pay extra, but after over 10h travelling, I said, "Yes, yes, just let's get that car." Extra costs $150. Reaching the car park, get a car, try to set up destination, but, surprise, doesn't have Sat nav, Go back with papers, wasting more time, finally we get a car with sat nav.

I didn't know much about toll system in Miami, I was thinking if passing toll I'll pay card or cash. Nobody mentioned anything about this when renting. However, paid to few by cash, but most of those toll are without any chance to pay, only prepaid, don't know where is possible but I don't think this is on airport. After few weeks, my credit card start being charged, with few £, other few £ even more £ (around 30 per total). Made some researches and could see 3 statements on Alamo, but nothing on email or saw (I choose to receive by email automatically after that).

Even so, after 6 weeks since I returned the car, today I seen other charged for £120, this might be around $150, but this time there is no receipt. I already spend few ££ on the call with them for initial charges, now I wrote an email and waiting to see what else they invented. I'm even thinking to cancel my credit card and get a new one. On conclusion: This experience was rip off from start to end and to be continue...

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Feb. 7, 2020 Alamo Car Rental response

Tamara, thank you for bringing this to our attention. It sounds like these charges may be for tolls received while renting a vehicle in Florida. You can view your charges, make payments, and print receipts here: http://htallc.com/tollpass

If you'd like us to further review your rental for you, please email with your full name, exact rental office location, your reservation and rental agreement numbers, and the details above. We look forward to hearing more soon. - Carol H.

Faran of Chicago, IL Verified Reviewer

Original review: Feb. 4, 2020

I rented a car Feb 4-6, 2020. Should have rented for Feb3-6. The total cost was $100. The ‘manager’ that the lady at the counter called stated that the cost now would be $250. I asked why so high, he said that’s the cost. Upon checking on the internet after leaving the ‘business’ I realized that they charged a random rack rate as none of the midsized SUVs were being priced at that level. Highly unprofessional and predatory.

Feb. 4, 2020 Alamo Car Rental response

Faran, thank you for your comments. . We would be happy to discuss your concerns further. To do so, please email us at include your reservation & rental agreement numbers, your contact information, full name on the rental agreement, and any additional details regarding your concerns. Thank you. – Carol H.

E. of Golden, CO Verified Reviewer

Original review: Jan. 23, 2020

On Jan. 17th, 2020 at 11am we returned our rental car to the Tampa rental car return area. After we left we realized that my husband left his brand new Iphone in the console. We RAN back to the car but it had been moved to a lot. No more than 10 minutes had passed. The employees stated there was no phone found, but we were pinging it from a computer and it showed it was on the lot, and moving around. Phyllis in customer service could not help us, as none of the employees would admit to having it, even though we could prove it was there. We had to leave to catch our flight, and never got any resolution. So basically the employees can take items left in the cars and keep them. It cost us $1200 to replace that phone.

Eric

Golden, CO (rental agreement #**)

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Jan. 24, 2020 Alamo Car Rental response

E., we certainly understand your frustration and would be happy to discuss this further. To do so, please email us at include your reservation & rental agreement numbers, your contact information, full name on the rental agreement, and any additional details regarding your concerns. Thank you. – Carol H.

Giovanni of Other, Other Verified Reviewer

Original review: Jan. 23, 2020

I rented a car from Alamo FLL airport. Paid in advance about $400 by credit card for 12/27/2019-01/02/2020. On 01/22/2020 Alamo charged me again more than $500. Incredible. I delivered the car on time, full tank, never passed the driving limits, not involved in any accident. Very unhappy about this.

Jan. 24, 2020 Alamo Car Rental response

Giovanni, we are happy to take a closer look at your rental in order to help and provide some answers for you. Please email with your contact telephone number, email address, exact rental office location, and your reservation and rental agreement number. Thank you! – Carol H.

francis of Fort Worth, TX Verified Reviewer

Original review: Jan. 22, 2020

The car had 35,000 miles on it so it was well used. The car was dirty. I had to fill the back tire with air. When I did I noticed that the tire needed to be replaced. So I checked the rest of the tires. They all needed replacing. Customer service was non-existent. Terrible car, terrible service.

Jan. 23, 2020 Alamo Car Rental response

francis, we appreciate your comments and we'd like the chance to turn this around. Please email with your contact information, the rental agreement or reservation number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol

Anne of Holiday, FL Verified Reviewer

Original review: Jan. 21, 2020

I reserved a car online through Priceline and Alamo Car Rental, from the United States, for a car in Panama. The price to rent the car was so good that I called Alamo and Priceline to verify that the price was for real ($66). It was. My car insurance would not cover me in Panama, so I also purchased the insurance offered, again, for a great price ($88). When I got to Panama, the Alamo agent told me that they don't accept that "International" insurance and I would have to purchase full coverage from them. It wound up costing me $482, not the $154 that I had expected. I live on a budget, and I feel like I had a bait and switch game played on me by Priceline and Alamo. I will never use either of these companies again.

Jan. 21, 2020 Alamo Car Rental response

Annie, Alamo isn’t affiliated with third-party vendors like priceline.com. Please know third-parties don’t always provide rental policies. We recommend consulting our website so you’re aware of requirements. https://bit.ly/2TL7uKW In Panama, purchase of CDW-TP is required unless written proof stating you have collision and theft protection in Panama can be provided. Personal insurance or insurance sold by 3rd parties is not accepted. For help email with the above details - Carol H

Barrington of Riverside, CA Verified Reviewer Verified Buyer

Original review: Jan. 15, 2020

Drop off people in Ontario, CA were abrasive, which is not surprising as they are running a scam called "you put a ripple in the passenger door" but won't give me any paperwork so I can file my claim with Allianz (who, by the way, also are not responding to my communications). Nor would they accept my Allianz rental insurance info, because "we don't take third party insurance". (What do they think my regular auto policy is? BTW, Allianz website even has a phone number to call if they run the "no third party insurance" scam.)

One of the three drop off agents zero'd in directly on the passenger door as though he was primed to "find" the ripple and he did not look at any other portion of the vehicle. There is absolutely no way I did any damage to the vehicle and a "ripple" with no signs of any impact or scratching could only be poorly done prior body repairs (if in fact there is a ripple, which I do not confirm -- the drop off guy just ran his hand over the door, made a shiny spot in the dirt and insisted the door is "rippled").

Plus, the vehicle is dark blue, was not the vehicle I reserved and was delivered to me wet in a dark parking garage. I found on consumeraffairs.com another Alamo customer who was hit by the exact same scam at another Alamo location three days earlier and several others indicating they have received bogus damage claims from Alamo. Alamo customer service refuses to provide any further details, saying only that their damage recovery dept. will contact me in 7 to 10 days and I should not call them because they will have no info sooner than that.

Nothing was mentioned on my receipt regarding alleged damage to the vehicle and no photos were taken. They could be hitting it right now with a sledgehammer, for all I know. (You are right, I should have taken my own pictures, but I was kinda shaken by the experience after my 10 hr. drive from Tucson.) I tried to post this review on Kayak, which sent me an email for feedback on the rental (and where Alamo is rated "excellent") and the system would not complete the review despite multiple attempts by me.

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Jan. 17, 2020 Alamo Car Rental response

Barrington,
We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.

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Юлия of Other, Other Verified Reviewer

Original review: Jan. 15, 2020

Hello, We received a car on 26th December at Nuernberg airport (we had paid reservation confirmation of 200 EUR), on 4th January we returned the car back to the car drop of Nuernberg airport at 8 30 am, fully fueled and without any damages. The agent accepted the car, checked VERY properly, looked even under the car and said that she has no issues to us or any claims.

On 5th January we were charged 1000 euros without any notifications, comments, emails of explanation. On Monday (as on weekend nobody works) we called the Rental department to ask for the charged sum. We were sent FAKE pics of the car with scratched bumper, car was already parked on this pics in another place (we returned it at drop off parking). Pics has no date time, we dont know who and when did this. We waiting for the return of our stolen 1000 EUR! It s a real mess and we are going to proceed this case to the court. Never rent the cars at ALAMO.

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