BCBS Customer Service
The Blue Cross Blue Shield (BCBS) system is made up of 34 independent and locally operated companies. Questions about your health insurance coverage, benefits or treatment? Call the toll-free number on the back of your member ID card for customer service or find your local BCBS company online.
Find My BCBS Company
Federal Employee Program® (FEP) members should visit the FEP website.
Shop for Insurance
Learn about insurance options for individuals and families or employer insurance information online. Or get connected to your local Blue Cross Blue Shield company to shop for insurance by calling 888.630.2583.
Please note that this number is used solely to receive calls from BCBS members seeking assistance and never to make calls to BCBS members. If you receive a call that appears to originate from this number, the call is likely fraudulent or malicious and you should not answer it, or hang up immediately after receiving it if you do answer the call initially.
Learn more about Healthcare Fraud.
Media Relations
For general press inquiries, please visit News to contact our media relations team.
Go
The Blue Cross Blue Shield Association is an association of 35 independent, locally operated Blue Cross and/or Blue Shield companies.
General Inquiries
1-312-653-6000
Blue Cross and Blue Shield of Illinois
300 E. Randolph Street
Chicago, IL 60601-5099
FEP Service
4002 Loop 322
Abilene, TX 79602
Claims/Customer Service
Blue Cross and Blue Shield of Illinois
P.O. Box 805107
Chicago, IL 60680-3625
Disease/Care Management Programs
Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes
If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.
ACA (Health Reform) Education Hotline | (888) 809-2810 |
New Enrollment | (800) 531-4456 |
Member Customer Service | (888) 697-0683 |
Away From Home Care® (away from home urgent care) | Call the toll free number on the back of your ID card |
Plans | |
Medicare Plans | (855) 204-1846 |
Dental Plans | |
Dental Customer Service | (800) 367-6401 |
Dental Sales | (800) 367-6401 |
Additional Contact Information | |
Illinois Department of Insurance | Chicago (312) 814-2420 Springfield (217) 782-4515 |
Blue Access for MembersSM (BAM) | bcbsil.com/member |
Blue 365 Deals | (855) 511-BLUE |
Membership Address | Blue Cross and Blue Shield of Illinois P.O. Box 3004 Naperville, IL 60566-9747 Attn: Membership |
Claims Address | Blue Cross and Blue Shield of Illinois P.O. Box 805107 Chicago, IL 60680-4112 |
Free Online Quote
The following phone and address information is for Illinois residents enrolled in Blue Cross and Blue Shield of Illinois individual, family, and medicare health insurance plans:
Customer Service
(800) 538-8833
Medicare Supplement and Blue MedicareRx applications
Fax applications to: (847) 220-9280
Mental Health Service
(800) 851-7498
Coverage while Traveling Outside of Illinois
(800) 810-2583
Health Care Provider Inquiry
(800) 972-8088
Claims Mailing Address
Mail claims to:
Blue Cross Blue Shield of Illinois
P.O. Box 3235
Naperville, IL 60566-7235
Fax: (630) 328-4356
Premium Payment Mailing Address
Mail Premium Payments to:
Blue Cross Blue Shield of Illinois
P.O. Box 3240
Naperville, IL 60566-7240
Medicare Supplement Premium Payment Mailing Address
Mail Premium Payments to:
BCBSIL Medicare Supplement Payment Team
Dept. 0038
Palatine, IL 60055-0038