Team of Experts®
Your dedicated team of highly trained experts is here to help with next-level customer care. No bouncing from rep to rep. No BS. Just real help from real people, on your terms.
How to contact your Team of Experts:
Call us.
Simply dial 611 from your T-Mobile phone or use the T-Mobile app to give us a call.
Message us.
Send a message to your Team of Experts in the T-Mobile app, My T-Mobile, or Apple Business Chat.
We'll call you.
Schedule a time in the T-Mobile app or My T-Mobile to have your team call you.
Get the app.
Download the T-Mobile app to get in touch with your Team of Experts on your terms.
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What is Team of Experts?
Team of Experts is for our postpaid wireless customers.
Take the next step.
Quick access numbers
General Customer Care & Technical Support
From the T-Mobile app, on a T-Mobile phone
From your T-Mobile phone: 611
Call: 1-800-937-8997
If you are calling about a technical issue with your
T-Mobile service, please call from a different phone so that we can troubleshoot with you.
T-Mobile Internet Support
T-Mobile Home Internet Sales Support: 1-844-839-5057
T-Mobile Home Internet Tech Support: 1-844-275-9310
International Callers
Call:
1-505-998-3793
All calls made to this number from a T-Mobile handset are free from roaming, airtime, or long distance charges. Calls made to this number from landlines and non-T-Mobile phones will incur international long distance charges as well as any other additional charges that may apply.
Customer Care representatives are available daily from 4 a.m. to Midnight PST
Call Us - TTY
TTY service is available for the hearing and speech impaired.
We are having an issue with our TTY service, if this is care related, please reach out to our messaging team for help. If this is not care related, please dial 711 from you handset for help.
Call us via TTY toll free at 1-877-296-1018
TTY hours are from 4:00 a.m. - Midnight PST, daily.
Short Codes
Just dial the short-code below as if you were making a phone call (information is not available via text message), hit "Send," and we’ll give you the info you need. It’s fast, easy, and free!
#BAL# (#225#) – For your account balance and last payment received info.
#MIN# (#646#) – For your minute use for the current billing cycle.
#MSG# (#674#) – For your message use for the current billing cycle.
Addresses
Questions and Comments
T-Mobile Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380
Please don't send payments to this address.
Bankruptcy Legal Notices
T-Mobile Bankruptcy Team
PO Box 53410
Bellevue, WA 98015-3410
DMCA Notices