Kaiser member services southern california phone number

Choose from the selections below or on the left to contact a representative and get assistance with questions and requests related to your clients' Kaiser Permanente account.

Broker Compensation Services

Call for statewide assistance with commission issues and broker of record letters.

Phone: 1-800-440-2323 (toll free)

Fax: 855-KP-PAYMENT (855-577-2963)

Hours: Monday through Friday, 8:30 a.m. to 5 p.m.

Client Services Unit

Get forms, reports, and more to help better serve your clients.

Phone: 1-866-752-4737 (toll free)

Fax: 951-549-3436

E-mail:

Hours: Monday through Friday, 8 a.m. to 5 p.m.

Membership Accounting

Contact Membership Accounting for help with:

  • Monthly billing
  • Payment information/problems
  • Membership reporting/processing
  • Enrollments
  • Terminations
  • Dependent additions/deletions
  • Verification of membership
  • COBRA/Cal-COBRA

Kaiser Permanente Insurance Company (KPIC)

Phone: 1-800-554-3099 (toll free)

Hours: Monday through Friday, 8 a.m. to 5 p.m.

HMO

Phone: 1-800-790-4661, option 1

Hours: Monday through Friday, 8:30 a.m. to 5 p.m.

Membership forms processing

Forms may be faxed or mailed. Please do not mail payments to these locations.

Northern California

Fax: 858-614-3344

Southern California

Fax: 858-614-3345

KPIC

Kaiser Foundation Health Plan, Inc.
P.O. Box 23758
San Diego, CA 92193-3758

HMO Northern California

Kaiser Foundation Health Plan, Inc.
P.O. Box 23219
San Diego, CA 92193-3219

HMO Southern California

Kaiser Foundation Health Plan, Inc.
P.O. Box 23250
San Diego, CA 92193-3250

California Service Center

For membership and billing questions or information about plans, available services, and other nonmedical concerns.

Phone: 1-800-790-4661, option 1 or, 1-800-731-4661, option 2

Hours:

  • Monday through Friday from 8:00 a.m. to 5 p.m. (PST)
  • Open Christmas Eve, New Years Eve, and the day after Thanksgiving
  • Closed New Years Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas

Medicare plans

Phone: 1-888-664-2108 (toll free)

Hours: Monday through Friday, 7:30 a.m. to 6 p.m.

Renewal management

Contact us for help with the renewal process.

Phone: 1-800-790-4661 (toll free), option 2

Hours: Monday through Friday, 8:30 a.m. to 5 p.m.

Contacts for member questions

Below youll find the departments and telephone numbers to help your clients employees with:

  • ID cards
  • Benefits and claims
  • Name and address changes
  • Conversions
  • Brochures and publications
  • And more
Plan typeDepartmentTelephone

HMO

Deductible HMO Plan

Deductible HMO with HRA

HSA-Qualified Deductible HMO Plan

Member Service Contact Center

1-800-464-4000 (toll free)
(English, Tagalog, Vietnamese)

1-800-788-0616 (toll free)
(Spanish)

1-800-757-7585 (toll free)
(Chinese dialects)

1-800-777-1370 (toll free)
(TTY for the hearing or speech impaired)

HSA administered through Kaiser Permanente (financial account questions)

HRA administered through Kaiser Permanente (financial account questions)

Kaiser Permanente Health Payment Services

1-877-761-3399 (toll-free)

POS, PPO, and out-of-area indemnity KPIC Customer Service 1-800-788-0710 (toll free)
Senior Advantage Member Service Contact Center

1-800-443-0815 (toll free)

1-800-777-1370 (toll free)
(TTY for the hearing or speech impaired)

Deductible EPO Plan (Self-funded) Customer Service

NCAL 1-800-663-1771

SCAL 1-800-533-1833

Agency profile

KAISER PERMANENTE - SOUTHERN CALIFORNIA

The agency provides health insurance for people of all ages in Los Angeles county and southern California. There are no geographic restrictions.

Address

393 E. Walnut St.

Pasadena , Los Angeles 91188 (Physical)

Get directions

Site Hours

Customer service is available Monday through Sunday, 24 hours per day.

Service/Intake

(800) 464-4000 (Member Services) (800) 443-0815 (Medicare Member Services) (800) 488-3590 (Customer Service / Application Info) (800) 788-0616 (Spanish) (800) 757-7585 (Chinese Dialects) (877) 852-5081 (Medicare Info & Enrollment) (888) 576-6225 (Nurse Advice Line) (800) 788-0710 (Point of Service, PPO, and Out-of-Area Indemnity members)

TDD

(866) 973-4584

Service/Intake and Hotline

(888) 550-0951 (Vaccine Hotline)

All services by this agency

Health Insurance/Dental Coverage
Medical Information Services
Medicare Advantage Plan Enrollment

How do I speak to a live person at Kaiser?

Call 24/7 at 1-833-574-2273 (TTY 711).

What is the Kaiser Southern California group number?

Kaiser Permanente HMO (California) - Group #7145 (Northern CA), Group #230178 (Southern CA)

Can I use Kaiser in Southern California?

If you're enrolled in one of these plans in either the Northern California or Southern California region, you may receive visiting member services in the other California region. When you visit any Kaiser Permanente region, your coverage is the same as it is in your home region. The 90-day limit does not apply.

How do I contact Kaiser Advice Nurse Southern California?

Who can I call for Medical Advice 24/7? Call 1-833-KP4CARE (1-833-574-2273) for medical advice at any time, 24 hours a day, every day.