Choose from the selections below or on the left to contact a representative and get assistance with questions and requests related to your clients' Kaiser Permanente account.
Broker Compensation Services
Call for statewide assistance with commission issues and broker of record letters.
Phone: 1-800-440-2323 (toll free)
Fax: 855-KP-PAYMENT (855-577-2963)
Hours: Monday through Friday, 8:30 a.m. to 5 p.m.
Client Services Unit
Get forms, reports, and more to help better serve your clients.
Phone: 1-866-752-4737 (toll free)
Fax: 951-549-3436
E-mail:
Hours: Monday through Friday, 8 a.m. to 5 p.m.
Membership Accounting
Contact Membership Accounting for help with:
- Monthly billing
- Payment information/problems
- Membership reporting/processing
- Enrollments
- Terminations
- Dependent additions/deletions
- Verification of membership
- COBRA/Cal-COBRA
Kaiser Permanente Insurance Company (KPIC)
Phone: 1-800-554-3099 (toll free)
Hours: Monday through Friday, 8 a.m. to 5 p.m.
HMO
Phone: 1-800-790-4661, option 1
Hours: Monday through Friday, 8:30 a.m. to 5 p.m.
Membership forms processing
Forms may be faxed or mailed. Please do not mail payments to these locations.
Northern California
Fax: 858-614-3344
Southern California
Fax: 858-614-3345
KPIC
Kaiser Foundation Health Plan, Inc.
P.O. Box 23758
San Diego, CA 92193-3758
HMO Northern California
Kaiser Foundation Health Plan, Inc.
P.O. Box 23219
San Diego, CA 92193-3219
HMO Southern California
Kaiser Foundation Health Plan, Inc.
P.O. Box 23250
San Diego, CA 92193-3250
California Service Center
For membership and billing questions or information about plans, available services, and other nonmedical concerns.
Phone: 1-800-790-4661, option 1 or, 1-800-731-4661, option 2
Hours:
- Monday through Friday from 8:00 a.m. to 5 p.m. (PST)
- Open Christmas Eve, New Years Eve, and the day after Thanksgiving
- Closed New Years Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas
Medicare plans
Phone: 1-888-664-2108 (toll free)
Hours: Monday through Friday, 7:30 a.m. to 6 p.m.
Renewal management
Contact us for help with the renewal process.
Phone: 1-800-790-4661 (toll free), option 2
Hours: Monday through Friday, 8:30 a.m. to 5 p.m.
Contacts for member questions
Below youll find the departments and telephone numbers to help your clients employees with:
- ID cards
- Benefits and claims
- Name and address changes
- Conversions
- Brochures and publications
- And more
HMO Deductible HMO Plan Deductible HMO with HRA HSA-Qualified Deductible HMO Plan | Member Service Contact Center | 1-800-464-4000 (toll free) 1-800-788-0616 (toll free) 1-800-757-7585 (toll free) 1-800-777-1370 (toll free) |
HSA administered through Kaiser Permanente (financial account questions) HRA administered through Kaiser Permanente (financial account questions) | Kaiser Permanente Health Payment Services | 1-877-761-3399 (toll-free) |
POS, PPO, and out-of-area indemnity | KPIC Customer Service | 1-800-788-0710 (toll free) |
Senior Advantage | Member Service Contact Center | 1-800-443-0815 (toll free) 1-800-777-1370 (toll free) |
Deductible EPO Plan (Self-funded) | Customer Service | NCAL 1-800-663-1771 SCAL 1-800-533-1833 |
Agency profile
KAISER PERMANENTE - SOUTHERN CALIFORNIA
The agency provides health insurance for people of all ages in Los Angeles county and southern California. There are no geographic restrictions.
Address
393 E. Walnut St.
Pasadena , Los Angeles 91188 (Physical)
Get directions
Site Hours
Customer service is available Monday through Sunday, 24 hours per day.
Service/Intake | (800) 464-4000 (Member Services) (800) 443-0815 (Medicare Member Services) (800) 488-3590 (Customer Service / Application Info) (800) 788-0616 (Spanish) (800) 757-7585 (Chinese Dialects) (877) 852-5081 (Medicare Info & Enrollment) (888) 576-6225 (Nurse Advice Line) (800) 788-0710 (Point of Service, PPO, and Out-of-Area Indemnity members) |
TDD | (866) 973-4584 |
Service/Intake and Hotline | (888) 550-0951 (Vaccine Hotline) |